Kurt Matzler,
"The Influence of Personality and Emotions on Customer (Self-)Satisfaction"
, 2005
Original Titel:
The Influence of Personality and Emotions on Customer (Self-)Satisfaction
Sprache des Titels:
Englisch
Erscheinungsjahr:
2005
Notiz zur Publikation:
Paper presented at the 3rd International Conference on Business, Economics, Management and Marketing, Athens, Greece, June 16-18; Co-Authors: Faullant, R.; Renzl, B.; Leiter, V.;
Forschungs-