Josef Makolm, Gertraud Orthofer,
"Holistic Approach, Stakeholder Integration and Trans-organisational Processes: Success Facorts of FinanzOnline"
, in Makolm, Orthofer: E-Taxation: State & Perpectives, E-Government in the Field of Taxation: Scientific Basis, Implementation Strategies, Good Practice Examples, E-Taxation in Austria, Auflage 1, Serie Schriftenreihe Informatik, Nummer 21, Trauner Druck, GmbH & Co KG, A 4020 Linz, Köglstraße 14, 1-2007, ISBN: 978-3-95499-191-5
Original Titel:
Holistic Approach, Stakeholder Integration and Trans-organisational Processes: Success Facorts of FinanzOnline
Sprache des Titels:
Englisch
Original Buchtitel:
E-Taxation: State & Perpectives, E-Government in the Field of Taxation: Scientific Basis, Implementation Strategies, Good Practice Examples
Original Kapitel:
E-Taxation in Austria
Auflage:
1
Original Kurzfassung:
In the field of e-Government Austria ranks first within Europe. FinanzOnline, the e-
Taxation application of the Austrian Federal Ministry of Finance plays an important role
in this success. The following paper describes three contributing factors to this: A holistic
approach, the integration of all concerned stakeholders in the development process and
the consideration of e-Government processes as trans-organisational service processes.
In congruence with the Holistic Reference Framework for e-Government as postulated by Wimmer, e-Government is to be seen as a complex and interdisciplinary field with numerous stakeholders. Therefore the identification of stakeholders is crucial. This paper describes a three-step method to identify and classify stakeholders. According to
the different types they present, stakeholders have to be integrated in an appropriate way to give them the chance to contribute their particular needs and specific know how to the development process. FinanzOnline can be seen in connection with the Holistic Reference Framework for e-Government and the paradigm of trans-organisational processes. The paper at hand describes the way the project processes were set up as well as the features of the established system and its impact.
Sprache der Kurzfassung:
Deutsch
Veröffentlicher:
Trauner Druck
Verlagsanschrift:
GmbH & Co KG, A 4020 Linz, Köglstraße 14
Serie:
Schriftenreihe Informatik
Number:
21
Erscheinungsmonat:
1
Erscheinungsjahr:
2007
ISBN:
978-3-95499-191-5
Anzahl der Seiten:
14
Notiz zur Publikation:
Josef Makolm, Gerti Orthofer. Holistic Approach, Stakeholder Integration and Trans-organisational Processes: Success Facorts of FinanzOnline, In: Makolm, Orthofer (Eds.). E-Taxation: State & Perpectives, E-Government in the Field of Taxation: Scientific Basis, Implementation Strategies, Good Practice Examples, Schriftenreihe Informatik 21, Trauner Druck, Linz, ISBN 978-3-95499-191-5, 2007.
Forschungs-