Klaus Miesenberger, Erdmuthe Meyer zu Bexten,
"Call Centre - Vocational Integration and new Software Applications for Blind and Visually Handicapped People"
, in C. Stephanidis: Universal Access in HCI Towards an Information Society for All: 3 (Human Factors & Ergonomics Ser.), Vol. 1133, Lawrence Erlbaum Associates, Inc., Publishers, 10 Industrial Avenue, Mahwah, NJ 07430, Seite(n) 603, 2001, ISBN: 0805836101
Original Titel:
Call Centre - Vocational Integration and new Software Applications for Blind and Visually Handicapped People
Sprache des Titels:
Englisch
Original Buchtitel:
Universal Access in HCI Towards an Information Society for All: 3 (Human Factors & Ergonomics Ser.)
Original Kurzfassung:
Telephone communication always has been an important field for vocational integration of blind and visually handicapped people. This field has witnessed significant changes the last years. Work with telephones got integrated into the much broader field of Customer Relationship Management (CRM) and into specialised units - call centres. Skills in handling standard and special computer applications are key qualifications today. This paper reports on research done in computer supported telephone communication by blind and visually handicapped people. After an introdution to CRM and IT used a special focus will be given to the accessibility and usability of CRM systems for blind and visually handicapped people.
Forschungs-