Katharina Hofer, Elfriede Furtmüller,
"Standardizing versus customizing service encounters in automobile retailing"
: Proceedings of the International Service Research Conference of the American Marketing Association (AMA) Services Special Interest Group (SERVSIG), 2014
Original Titel:
Standardizing versus customizing service encounters in automobile retailing
Sprache des Titels:
Englisch
Original Buchtitel:
Proceedings of the International Service Research Conference of the American Marketing Association (AMA) Services Special Interest Group (SERVSIG)