Isabella Hatak, Dietmar Rößl,
"Trust between Boundary-Spanning Agents: The Role of Relational Competencies"
: Open Journal of Social Sciences, Vol. 3, Nummer 1-6, 2015
Trust between Boundary-Spanning Agents: The Role of Relational Competencies
Sprache des Titels:
Open Journal of Social Sciences
Against the background of principal-agent and transaction-cost theoretical considerations, this study addresses the question whether relational competencies relate to trust within cooperative
relationships, taking into account also situational and personal factors. In its conclusion, the study presents an experimentally confirmed model (n = 282) that shows the strong causal relationship
between relational competencies and trust allowing boundary-spanning agents to exert influence on the development and maintenance of complex cooperative relationships characterized by long-term objectives.