"Interactive Articulation and Probing of Processes: Capturing Intention and Outcome for Coherent Workplace Design"
: The Future Information Society, Serie World Scientific Series in Information Studies, Vol. 8, Seite(n) 241-257, 2018
Interactive Articulation and Probing of Processes: Capturing Intention and Outcome for Coherent Workplace Design
Sprache des Titels:
The Future Information Society
The development of organizations, and thus socio-technical systems, is increasingly driven by its members. They focus on modelling business processes in order to have a point of reference and intermediary representation that can be implemented by information and communication technologies. While modelling, stakeholders articulate knowledge about their work. It requires socio-cognitive effort and is influenced by the method and notation used for modelling. Subjectoriented Business Process Management (S-BPM) claims and aims to provide a natural way for articulation due to its modelling notation. Although it needs only a few symbols to describe business processes and the notation allows for direct execution of validated models, so far it has not been taken up by practice, neither management nor operation. However, stakeholders could profit most when utilizing the S-BPM capability to dynamically design processes. In this chapter, the coherence of articulating knowledge on work tasks with representing this knowledge in terms of executable models is revisited. Proposing an intentional approach, task-specific behavior of stakeholders is framed by its triggers, such as individual intention, and its expected effects, in particular its outcome. This framing can be done on arbitrary levels of granularity, depending on a stakeholder?s perspective and/or level of competence or insight.
Read More: http://www.worldscientific.com/doi/abs/10.1142/9789813108974_0013