"The DAUX Framework: A Need-Centered Development Approach for User Experience in Driving Automation"
The DAUX Framework: A Need-Centered Development Approach for User Experience in Driving Automation
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The individual and societal benefits of driving automation can only unfold if the underlying technology is established on the market. As user acceptance is dependent on users' experience with a technology, i.e. user experience (UX), novel user interfaces (UIs) need to be developed to balance drawbacks of individual automation levels (SAE J3016). Therefore, the predominant innovation- and technology-centered perspective has to be supplemented by a user-centered approach. As a solution, the "DAUX Framework", as part of a need-centered development approach, is proposed. The framework offers guidelines how to a) identify relevant needs for hypothesis/ UI concept development and b) evaluate UX by triangulating behavioral, product-, and experience-oriented methods. To derive recommendations for UI development, the introduced approach is applied in three case studies. [...]