Gerd Hübscher, Verena Geist, Dagmar Auer, Nicole Hübscher, Josef Küng,
"Integration of Knowledge and Task Management in an Evolving, Communication-intensive Environment"
, in Maria Indrawan-Santiago, Eric Pardede, Ivan Luiz Salvadori, Matthias Steinbauer, Ismail Khalil, Gabriele Anderst-Kotsis: Proceedings of iiWAS 2020, Serie Proceedings of iiWAS, ACM, New York, Seite(n) 407-416, 2020, ISBN: 978-1-4503-8924-2
Integration of Knowledge and Task Management in an Evolving, Communication-intensive Environment
Sprache des Titels:
Proceedings of iiWAS 2020
Digitalisation of knowledge work, especially in communicationintensive
domains is one of the greatest challenges, but also one
of the greatest opportunities to improve today?s working environments.
This demands for a flexible system that supports both
knowledge intensive creative work and highly individual processes.
Smooth integration is hindered by the lack of the task context in
knowledge management systems so far. Furthermore, a model to
define and handle mental concepts, which are typically evolving
during daily work, is missing, to allow for targeted use of appropriate
knowledge in process tasks. In this paper, we propose a bottomup
approach to model and store the static and dynamic aspects of
knowledge in terms of data objects and tasks that are connected
with each other. The proposed solution leverages the flexibility of
a graph-based model to enable open and continuously evolving
user-centred processes for knowledge work, but also predefined
administrative processes. Besides our approach, we show results
from testing a prototypical implementation in a real-life setting in
the domain of intellectual property management applications.