Articulation and Alignment of Knowledge about Organizational Work
Sprache des Vortragstitels:
Kolloquium der Fakultät Wirtschaftsinformatik und Angewandte Informatik an der Universität Bamberg
Sprache des Tagungstitel:
Human work in organizations is an inherently collaborative phenomenon. People rely on information provided by others and in turn are required to provide others with the results of their work. In order to collaborate successfully, the involved actors need to develop a shared understanding of their work processes and align their mutual expectations on how to interact with each other. The presentation introduces a methodology to support these articulation and alignment activities via collaborative conceptual modeling practices. It then shows how the results of articulation can be further used in information system (re-)design. Experiences from case studies in different industrial domains illustrate the application of the methodology and its supporting technical artifacts.