"To get them all on-board" - The roles of employees for technology providers in interorganizational AI projects
Sprache des Vortragstitels:
20th Annual STS Conference Graz 2022: Critical Issues in Science, Technology and Society Studies
Sprache des Tagungstitel:
Not all organizations are big enough to have technology departments of their own that allow them to develop the tools that they need for themselves. In fact, there are a lot of companies that are providing other organizations with technological tools that they offer. This is no different for solutions based on Artificial Intelligence (AI). René Werner wants to provide a perspective on the topic of employees dealing with digital technologies by looking at AI providers and the
different ways they construct their clients? employees. What roles are the employees pushed into? How do AI providers include/exclude their client?s employees into implementation processes? What role does AI play in the interrelation between AI providers and their client organization?s workplace?
The speaker looks upon interorganizational implementation processes of AI solutions from an intersection of practice theory and organizations studies. This perspective allows to recognize that the experiences of employees with AI technologies are not only internally
shaped by different organizational departments, their interests and practices with and appropriations of those technologies but also externally by the roles and activities that AI providers deem relevant and promote in regards to their own AI solution. The arguments presented in the talk are based on preliminary results of the author?s own empirical research which is designed to include both the perspectives of AI providers and the organizations in
which AI is to be implemented.